What is an RA?
We will provide you an RA, Return Authorization code, which is the return identification.
Why do I need an RA?
We identify all returns by the Return Authorization code, without which you are not guaranteed credit for your return.
All orders will ship out via UPS only. All orders will be shipped via UPS Ground unless specified otherwise
3-Day Select, 2nd Day Air, and Next Day Air service). Shipping charges are to be determined, only after
the package is sealed and weighed. If unsure about a particular shipping method, please confirm with a
Potter’s Pot sales representative and we will gladly assist you.
Please familiarize yourself with the details of our Return Policy. All claims for shortage or manufacture
damaged material must be made in writing within 5 days after receipt of delivery.
Goods sold with the understanding that we will replace new material or any proving defects through manufacture,
but under no circumstances shall we be under any liability of any kind. There will be a 30% restocking fee for returning
any undamaged goods.
Please note, all sale merchandise, sample sale merchandise, and special items* are final sale and may not be returned.
Returns must be received by The Potter’s Pot in their original condition, not having been worn, or altered, and with
all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Shipping and handling charges are non-refundable unless item is damaged or we have made a shipping error.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
In the event we have processed your order incorrectly or your item arrives damaged,
please call customer service at 213 744 1507 or email firstname.lastname@example.org so we may assist with an exchange.
How to Request Return
To request a return please email us at email@example.com with a picture of a damaged item.
Receiving Your RMA Number
Your RMA number label will be sent to you via email once your request has been authorized.
Please note requests received Monday through Friday 9 am to 5:30pm PST will be granted the same business day.
Return requests received outside of these hours, on holidays or on weekends will be approved the next business day.
Once you receive your RMA authorization email, please proceed with sending in your return,
with a piece of tape over the damage.
Returns Are Easy- Here’s How to Send Your Return to Us
1. Write your RMA (Return Merchandise Authorization) number on the return portion of your invoice that was included
with your original order and include this with your shipment.
2. Use the return label provided via email. You may hand over the box to your UPS driver, or drop off at any UPS store or drop off location.
If you do not wish to use the return label provided you may use the shipping carrier of your choice.
We recommend using a courier that will provide you a tracking number.
We cannot be responsible for lost or stolen shipments.