What is an RA?
RA means return authorization. It is a code that we will provide you when needed.
Why do I need an RA?
We identify all returns with the Return Authorization code, and without it, you are not guaranteed credit for your return.
All orders will ship out via UPS only. All orders will be shipped via UPS Ground unless specified otherwise (3-Day Select, 2-Day, and Overnight). Shipping charges are determined once the package(s) is sealed and weighed. If you are unsure about our shipping progress, please contact a Potter’s Pot sales representative and we will gladly assist you.
Please familiarize yourself with the details of our Return Policy. All claims for shortage or damaged material must be made in writing within 5 days after receipt of delivery. Goods are sold with the understanding that we will replace the material after finding and confirming defects through manufacture, but under no circumstances shall we be under any liability of any kind. There will be a 30% restocking fee for returning any undamaged goods. Please note, all on-sale merchandise, clearance merchandise, sample sale merchandise, and other special item* purchases are final and may not be returned for refund, exchange, or store credit. Returned items must in their original condition with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached as well as not being worn or altered in any way. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Shipping and handling charges are non-refundable unless item is damaged or we have made a shipping error. Goods are classified as faulty if they are received damaged or where a manufacturing error occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. In the event we have processed your order incorrectly or your item arrives damaged, please call customer service at (213) 744-1507 or email email@example.com so we may assist you with a refund or exchange.
*Customers will be notified if they are buying a special item.
How to Request a Return
To request a return, please email us at firstname.lastname@example.org with a picture of the damaged or faulty item and a description of the problem.
Receiving Your RMA Number
Your RMA number label will be sent to you via email once your return request has been authorized. Please note that requests received Monday - Friday, 8:30 am - 5:30pm Pacific Time will be granted the same business day. Return requests received outside of these hours, on weekends, and on holidays will be approved the next business day. Once you receive your RMA authorization email, please proceed with sending in your return.
Returns are Easy- Here’s How to Send Your Return to Us
1. Write your RMA (Return Merchandise Authorization) number on the return portion of your invoice that was included
with your original order and include this with your shipment.
2. If you are returning because of a damaged product(s), attach a piece of marking tape on the damaged location of the product(s).
3. Use the return label provided via email. You may hand over the box to your UPS driver, or drop off at any UPS store or drop off location.
If you do not wish to use the return label provided you may use the shipping carrier of your choice. If you are using a shipping carrier of your choice, we recommending using a carrier that provides tracking numbers. We are not responsible for lost or stolen shipments.